Marc shops Jacobs tote

Product Name: Marc shops Jacobs tote
Purchased from Neiman Marcus. The straps don't stand up straight. They kind of just flop over. The long strap is inside. I do have the dust bag it came shops in. This isn't used but I did cut the tags off. Size small Something to note: Super weird, but when this arrived it had like leaves or something in it…I got all of it out, but just in case you see little pieces still inside that's why. I almost emailed them about this, but just never did.